Customer service is the Achilles' heel of many home service businesses - missed calls, long wait times, and costly call centers leave customers frustrated and companies scrambling for solutions. Enter Solea: a game-changing start-up harnessing cutting-edge voice AI to transform customer support, ensuring faster responses, lower costs, and happier customers.
"Initially, I thought the AI would sound robotic, stuck in a loop of standard questions and answers - those bots never work," says Tom, CEO of a large U.S.-based HVAC company. "But Solea AI felt like talking to a real person - someone kind and capable of making a joke. And most importantly: it followed-up on all tasks seamlessly. I'm saving tens of thousands of dollars each month, and my customers are very satisfied with the support they're getting."
The company has quickly expanded in the U.S. market, attracting customers in industries like pest control, HVAC, solar, and more. At its core is a powerful voice AI system capable of autonomously handling complex, multi-step business processes. Its AI goes beyond simple appointment booking, factoring in the availability of a technician, optimal locations, and required skills to create fully tailored appointments. This advanced approach allows home service businesses to automate tasks that once required entire teams, streamlining operations like never before.
Solea's rapid growth signals a shift in how businesses perceive AI - not as a distant possibility, but as a tool with immediate, practical benefits. For home companies, traditionally cautious about adopting new technology, Solea's advanced yet user-friendly solution makes a strong case for embracing digital transformation.
Behind the success is a dynamic trio of founders, each bringing a unique perspective to the company's groundbreaking vision.
Paul Muller, who leads product development, has always been passionate about creating tools that drive efficiency. Before Solea, he co-founded Coleap, a social learning platform where he raised $3 million, built a dynamic team of over 20 employees and facilitated more than $2.5 million in payouts to course creators. His time at Coleap revealed a crucial insight: businesses thrive when equipped with streamlined internal tools, allowing them to focus on their core mission. This realization became a cornerstone of Solea's approach to simplifying business processes. By streamlining administrative tasks, Solea AI frees companies up to focus on what matters most - growing their businesses and delivering exceptional service to their customers.
Christopher Brodowski brings a strategic edge to Solea's AI strategy, rooted in his extensive background in sales. At Humanss AI, one of the largest computer vision open-source projects at the time, his innovative solutions caught the attention of major clients. His work emphasized adaptability - an essential element he's carried forward into Solea. "Our technology isn't just about responding to voice commands," he explains. "It's about understanding context and navigating unexpected scenarios with intelligence."
Meanwhile, Alexandre Delaitre leads Solea's AI architecture, drawing on his experience in advanced AI research and building a successful e-commerce platform that generated $200,000 in monthly revenue. His deep expertise in AI enables Solea to tackle traditionally human-centric tasks, such as nuanced customer interactions. "We've designed our voice AI to handle complexities that most systems shy away from," Delaitre says, underscoring his commitment to creating technology that minimizes the need for human intervention while delivering superior results.
With bold plans for growth and a commitment to pushing the boundaries of innovation, Solea is poised to transform the way businesses run. The founders bring together a powerful blend of skills: Muller's product vision, Brodowski's ability to scale AI businesses, and Delaitre's deep understanding of advanced AI. This synergy of technical expertise and strategic insight has fueled Solea's early momentum and sets the stage for it to become a driving force in the future of AI-powered business automation.